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All About Home-Delivery

Rent online with AroVideo and have the finest films delivered direct to your doorstep, letterbox or workplace.

  1. Become a rental member (New Zealand customers only).
  2. Find great films to rent by browsing or using the Catalogue Search.
  3. (optional) Purchase a 10-film Round-Trip concession card.
  4. Place your order online, paying by credit card, internet direct debit or return cheque.

The Aro Home-Delivery rental service is film and date specific, which means you can order a particular title for delivery and viewing on a particular day, anywhere in New Zealand.

While films are subject to availability, alternative choices can be provided at the checkout, or by nominating titles from your wishlist.

There are no subscription fees—we only charge you for the films you order.

Delivery Services

Home-Delivery times(City/Town)

'One-off' regular orders are dispatched by courier and can be received the next business day. Orders for weekend-viewing must be placed by midday Thursday.

Home-Delivery times (Rural)

'One-off' regular orders to rural/RD address are dispatched by NZ Fast Post for delivery in 3-4 days. We recommend orders for weekend viewing are placed by midday Tuesday.

Round-Trip Delivery times

Our Round-Trip Concession offers the best value for Home-Delivery rentals, however delivery methods are optimised as follows:

All orders for single titles are dispatched by NZ Post for delivery in 3-6 days (local-rural respectively). Note that New Release titles (ie. $8) are not available as single item orders.

2 titles are delivered by Fast Post for delivery in 2-3 days.[RECOMMENDED]

3 or more title orders are dispatched by overnight courier to all NZ addresses except for rural/RD addresses, which are dispatched by Fast Post for delivery in 3-4 days.

Same-day Delivery (Wellington CBD only)

Have films delivered to your downtown office on the day of ordering. Orders just need to be received before 12pm (noon).

Note: Courier services for home delivery operate Monday—Friday only.

Delivery Fees

Home-Delivery Rental Fees
Courier Type DVD & Blu-Ray VHS
Return courier or post $7 flat rate $7 up to 3 items
One-way courier or post $3.50 flat rate $3.50 up to 3 items
Round-Trip concession Delivery fees included n/a

For Same-day delivery (Wellington CBD only) add a $3 surcharge to the standard courier options. Orders must be received before 12pm.

Note: Films are subject to availability. We will endeavour to notify you if we are unable to supply the item by the date you have specified.

Rental Period and Overdues

The rental period for home-delivery orders is 7 days including travelling time, and while ’7 day turnaround’ is strongly encouraged we do offer a reasonable grace period to allow for delivery anomalies.

Extensions are available by arrangement before the rental period lapses—just contact us by e-mail or phone.

Films need to be returned by the day specified on the packing slip (or the extended return day), or be subject to an overdue fee equal to another period’s rental.

Online Rental Pricing

Online Rental Pricing*
Catalogue Type Rate
10-Film Round-Trip Concession Card $70**
Recent Release $8
General Catalogue & Imports $6
TV Series (selected 3-disc sets) $8
TV Series (selected 2-disc sets) $6
TV Series (standard single disc) $4
Family/Children $4-$6
Short program $4
Short program (Family) $3
Box-sets etc. Various

*The rental price of each title is specified throughout the site. All prices exclude delivery fees, except in the case of a pre-paid Round-Trip card.
** Includes two-way delivery.

Round Trip Concession Card

DVD/Blu-Ray rental is made affordable with the 10-film Round-Trip concession card, which saves up to 53% of the cost of hire.

Rental DVD Codes

In order to control the international distribution of films, the major Hollywood studios devised a system that divides the globe into six Regions (also called ‘Zones’). New Zealand and Australia have been assigned Region 4 (R4). Only R4 or R0 (no region coding) discs are compatible with all DVD hardware sold in NZ, including computers and gaming consoles.

For DVD rental we offer:

  • Region Code 4, DVD (R4)
  • Multiple-zone (e.g. R4 & 2)
  • Region Code 0 (R0 or NC) (not region coded)
  • Region Code 1, 2 or 3 ‘imports’ (R1, R2, R3)

Region Code 1, 2 and 3

We source direct imports from the US, the UK, and other territories where the local Region 4 edition has not been released and is unlikely to be in the near future.

Your DVD hardware will need the necessary specification to play these discs. Region 1 DVDs also require television monitors to be compatible with the NTSC broadcast system.

A ‘multi-zone’ (or ‘region-free’) DVD player can play any DVD on the planet (incl. rental ‘imports’ at AroVideo), irrespective of the country of manufacture.

Find out how to make your DVD player multi-zone capable.

Returns Policy & Guarantees

AroVideo operates under the Consumer Guarantees Act, however we believe that moral obligations should preside over legal ones, and ‘good faith’ is our modus operandi.

If you don’t receive a rental or sale item in the condition that you expect, please advise us and we’ll do our best to put it right.

Damaged Discs (and Tapes!)

Every effort is made to ensure DVDs and tapes are of the best possible quality. However DVD is not the most robust of formats and VHS tape is indeed prone to damage and deterioration.

We can best minimise this problem by being informed about damage or poor quality. So if it doesn’t work, for your fellow couch potato’s sake, let us know!

If you have any queries regarding refunds, returns or damaged goods, please contact us.